Developing a patient and public engagement strategy

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Monmouth undertook a major review of how NHS Digital (the then HSCIC) involves patients in its work.


Using our ‘Maturity Model’ we benchmarked how NHS Digital ‘performed on PPE’ in comparison with other arms-length bodies. The recommendations set out how PPE might be better embedded in NHS Digital operational procedures and how to ensure that patients continue to be actively involved.

“The approach taken was intelligent and novel, the time scale was short but the Monmouth team responded well. Remained targeted and focused on the ‘exam question’, good report and excellent presentation to EMT. Right balance of support and challenge”

Mark Davies, Medical Director, NHS Digital